14 individual workbooks focusing on skills, tools and practices that enable a person centred practitioner and/or organisation work more effectively across the diversity of people with disability. Designed for use by individuals, groups and organisations to enhance their capacity to deliver culturally responsive services to the at least 25% of people with disability who are from culturally and linguistically diverse backgrounds.

Each workbook can be downloaded and worked through individually or in a group, as part of a refresher or a training session. Most workbooks take no longer than 3O minutes to read and all contain further resources and links to readings, video and audio materials.
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Imagine of a lighthouse

Individual Practices - working  with people from CALD backgrounds with disability​

1.1 Empathy - a practice to connect across cultures (click here)
1.2 Active Listening - unconditional positive regard across cultures (click here)
1.3 Choice Making - cross-cultural differences and what we can learn from them (click here)
1.4 Reflective Practice - why different points of view matter (click here)
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Image of bamboo sticks standing tall

Organisational Practices -
​building a culturally responsive organisation

2.1 Terminology and data – a guide to understanding cultural diversity and disability (click here)
2.2 Making the business case – why diversity is good for business (click here) 
2.3 A culturally responsive person centred organisation – key elements (click here)
2.4 Leading towards cultural responsiveness – a practical guide for managers, team leaders and coaches (click here)
2.5 Building a diverse workforce – practical strategies (click here)
2.6 Valuing bilingual workers – strategies to recruit, train and retain (click here)
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Image of bunches of coloured incense sticks

 Community Engagement -
​working alongside culturally diverse communities

3.1 One Community @ a time – culturally responsive community engagement principles and elements (click here)
3.2 Making Links – networking with CALD Communities (click here)
3.3 Cross-cultural story-based marketing – One story @ a time (click here)  
All workbooks were developed by Maria Katrivesis and futures Upfront for National Disability Services with funding provided the the NSW Government.